🔒 Privacy Policy

1. Introduction

TikTok Marketing ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp AI customer service through our merchants directory platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide

When you use our WhatsApp customer service, we collect:

• Phone Number: Your WhatsApp phone number used to contact our merchants
• Messages: The content of messages you send to our business
• Name: If you provide your name in conversations
• Contact Information: Any additional contact details you share

2.2 Automatically Collected Information

• Conversation History: Records of your interactions with our AI service
• Timestamps: Date and time of your messages
• Usage Data: Information about how you use our service
• Merchant Information: Which merchant you contacted

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Customer Service: To respond to your inquiries and provide automated AI-powered responses
• Maintain Context: To understand conversation history and provide relevant responses
• Improve Service Quality: To analyze and improve our AI responses and service quality
• Product Recommendations: To provide relevant product and service information
• Analytics: To understand usage patterns and optimize our service
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

4. Data Storage and Security

4.1 Data Storage

Your data is stored securely on our servers with the following measures:

• Industry-standard encryption (SSL/TLS)
• Secure database storage
• Access controls and authentication
• Regular security audits

4.2 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal data as follows:

• Conversation History: 90 days from the last message
• Usage Statistics: 1 year for analytics purposes
• Legal Requirements: Longer if required by law

You can request deletion of your data at any time by contacting us.

6. Third-Party Services

We use the following third-party services to provide our AI customer service:

6.1 OpenAI

• Purpose: AI-powered response generation
• Data Shared: Message content and conversation history
• Privacy Policy: https://openai.com/privacy

6.2 WhatsApp Business API (Meta)

• Purpose: Message delivery and communication
• Data Shared: Phone number and message content
• Privacy Policy: WhatsApp Privacy Policy

7. Your Rights

Under applicable data protection laws, you have the following rights:

7.1 Right to Access

You can request a copy of the personal data we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

7.3 Right to Erasure

You can request deletion of your personal data ("right to be forgotten").

7.4 Right to Restriction

You can request restriction of processing of your personal data.

7.5 Right to Data Portability

You can request transfer of your data to another service provider.

7.6 Right to Object

You can object to processing of your personal data.

7.7 Right to Opt-Out

You can opt-out of our service at any time by:

• Blocking our WhatsApp number
• Requesting deletion of your data
• Contacting us directly

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies. You can control cookies through your browser settings.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you a notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Consent: You have given clear consent for us to process your data
• Contract: Processing is necessary for a contract with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests

13. Contact Us

14. Compliance

This privacy policy is compliant with:

• GDPR (General Data Protection Regulation - EU)
• PDPA (Personal Data Protection Act - Malaysia)
• WhatsApp Business Policy
• Meta Platform Terms